Quiznos leads the industry in wait time performance

Release date: November 01, 2007  /  Print This     RSS    

DENVER, CO - October 30, 2007 - Quiznos, one of the nation's fastest-growing quick service restaurant chains and pioneer of the toasted sandwich, earned the number one position in the quick service restaurant industry for wait time performance, according to the Mystery Shopping Providers Association's (MSPA) 2007 Wait Time Study.

Quiznos leads the QSR industry with an average wait time of 1-minute 15 second and with a 100 percent return ratio. “The difference in wait time rank and return ratio reveals the correlation between shopper expectations versus actual experience,” said MSPA executive director John Swinburn.

“To lead the industry is a great compliment to our entire system and is the result of the extraordinary focus our franchise owners have placed on delivering an outstanding Quiznos experience to our guests,” said Greg Brenneman, President and Chief Executive Officer of Quiznos. “Providing our guests with great-tasting, award-winning Quiznos sandwiches and salads in a fast and friendly manner is the hallmark of our brand.”

The MSPA's study was based on more than 10,000 responses from mystery shoppers across the country in 25 cities over a three month period earlier this year.

WAIT TIMES

QUICK SERVICE RESTAURANTS

Quick-Service Restaurants Ranking Wait Time (min:sec) Return Ratio*

1. Quiznos Sub : 1:15 - 100.0%

2. Starbucks Coffee : 2:08 - 91.5%

3. Honey Dew Donuts : 2:13 - 100.0%

4. Carl's Jr. : 2:20 - 93.2%

5. Arby's : 2:21 - 90.1%

6. Sonic : 2:25 - 84.7%

7. Chick-fil-A : 2:40 - 94.7%

8. Rally's Hamburgers : 2:46 - 50.0%

9. Boston Market : 2:50 - 84.1%

10. Tim Hortons : 3:07 - 70.0%

11. McDonald's : 3:08 - 78.9%

12. Taco Bell : 3:14 - 83.3%

13. Subway : 3:15 - 87.3%

14. Jack in the Box : 3:18 - 82.5%

15. Long John Silver's : 3:22 - 73.7%

16. Burger King : 3:37 - 79.8%

17. Wendy's : 3:38 - 81.0%

18. Au Bon Pain : 3:58 - 80.0%

19. Dunkin' Donuts : 4:06 - 84.3%

20. Church's : 4:09 - 73.2%

21. Krystal, In-N-Out : 4:13 - 83.3%

22. KFC : 4:21 - 64.6%

23. Hardee's : 4:27 - 63.0%

24. White Castle : 5:47 - 60.0%

Source: Mystery Shopping Providers Association

*“Return ratio” reflects the likelihood that respondents would return to visited location based only on wait time

About Quiznos

Celebrating its 26th anniversary, Denver-based Quiznos is a national chain designed for today's busy consumers who are looking for a tasty, fresher alternative to traditional fast food restaurants. Using only premium quality real ingredients, Quiznos restaurants offer creative, chef-inspired recipes for sandwiches, soups and salads. With more than 5,000 franchise restaurants, Quiznos is one of the fastest growing quick service restaurant chains.

In May 2007, Zagat's consumer surveys listed Quiznos in top 5 for Top Food, Top Facilities, Top Service and Top Overall, ahead of its direct competitors. In June 2006, Nation's Restaurant News ranked Quiznos in its Top 100 Restaurant Chains as the #1 restaurant chain in growth in number of units--five years in a row. Entrepreneur magazine in January, 2006 ranked Quiznos in its annual Top Franchise 500 as the #2 Best Overall Franchise and QSR magazine ranked the chain in its Top 50 Chains in August, 2005 as #3 by change in system-wide sales.